Shipping policy

At Milona, each piece of jewelry is a true work of art, designed with care and passion. Our artisans take the time necessary to ensure that every detail is perfect. The entire process, from creation to delivery, generally takes 15 to 21 days.

A multi-step process:

1. Manufacturing your jewelry

Your jewelry begins to take shape in 2 to 3 days, followed by 1 to 2 days for finishing touches.

2. Order preparation

Our team then takes 24 to 48 business hours (Monday through Friday) to carefully prepare your order.

3. Quality certification

Each piece of jewelry undergoes certification in accordance with European standards to guarantee its quality and durability.

4. Shipping

Once ready, your jewelry is carefully packaged and shipped within 24 to 48 hours. You will receive a shipping confirmation email with your tracking number.

Delivery times:

In summary, please allow 15 to 21 days between placing your order and receiving your jewelry, barring any unforeseen circumstances. These times may vary depending on your location:

  • Belgium: add an additional 3 to 4 days.
  • Switzerland: add 5 to 7 days.

Your patience will be rewarded with a unique piece of jewelry, created especially for you! 

Important details:

We will deliver your order to the delivery address specified when you placed your order. It is your responsibility to ensure that the delivery address you provide is correct and, where applicable, that someone is available to accept or sign for the delivery with the selected delivery service. We cannot be held responsible for packages signed for by anyone other than the recipient.

Delivery to a pick-up point?

We do not offer this option, but you can choose to have your order delivered to the nearest post office for collection.

How do I do this?

Provide the following information when placing your order:

  • Name of the post office
  • Your first and last name, followed by the words “Poste Restante”
  • Address of the post office

Example:
LA POSTE DU LOUVRE
Marine Martin - Poste Restante
50 Rue du Louvre, 75001 Paris

💡 Note: This service is only available in France, and the cost (approximately €5) must be paid directly to La Poste.

Late delivery

A delay in the delivery of your order does not entitle you to any refund or compensation from us. We depend on postal services which are beyond our control, sometimes delivery may take longer than expected, depending solely on your location and postal services.

How can I track my order?

You can track your order at any time using the tracking link we provided in the email sent to you after your order was shipped.

You can also track your order by going to the “Track your order” page. Click here to be redirected.

How do I enter my order information to track my order?

You will need :

  • Your e-mail address you used to place your order.
  • The order number corresponds to the order number beginning with #, e.g. #65842, not to be confused with your tracking number! You can write it with or without the #, the system understands.

I haven't received my tracking e-mail. What should I do?

First, check your junk mail or spam folder. Sometimes our confirmation emails end up there by mistake.

Next, make sure you entered the correct email address when placing your order. If you made a small mistake, contact us quickly so we can update your information.

If you placed your order more than 10 business days ago and still haven't received a tracking email, contact us via the contact form (click here) or directly by sending an email to the following address: contact@milona-paris.com. We'll be happy to help.

Remember, it is your responsibility to track your package using the link provided in the shipping email. If you are not home when your package is delivered, remember to go to your local post office to pick up your package.

My tracking number doesn't work. What should I do?

Please note that tracking information is only available within 3 to 6 working days from the date of receipt of your shipment confirmation e-mail.

This is the time required to propagate the tracking information into the carrier's systems.

If your tracking link remains inactive after this period, please do not hesitate to contact us directly with your order number. You can contact us by using this form (click here) or directly by sending an email to the following address: contact@milona-paris.com.

We will be happy to help you resolve this issue and provide you with information on the status of your package. We do our utmost to ensure that every package arrives at its destination as quickly as possible!

My order says "delivered" but I haven't received it yet - what should I do?

We understand how frustrating it can be to worry that your package has been lost, stolen, or delivered to the wrong address. Please be aware that the carrier is responsible for the safe and timely delivery of your package, and that we have the same tracking information as you.

The vast majority (98%) of packages reported as not received by our customers have either been delivered to a neighbor, a caretaker, or a member of your household who did not notify you. This should be your first step.

If, after checking, you believe your package is truly lost, we ask that you file a claim directly with the carrier responsible for your shipment. Here are the links to help you contact the various carriers:

Once you have filed your claim, please contact us by email at contact@milona-paris.com with your claim number so that we can work together to find a solution. Please note that the claim number is mandatory as we also need it to validate the investigation on our end.

Rest assured that we are here to help you throughout this process. 

We remain at your disposal for any questions. Click here to learn more or contact us directly at contact@milona-paris.com.